500 or 600 Series Freezer Drain Tube Cleaning

Cause:

  • Frozen drain tube
  • Food particles in drain tube causing clog

Core Issue:

  • How to clean a freezer drain tube if it is frozen, clogged or dirty?
  • How to clear a drain tube in a 600 Series prior to serial #1810000
  • How to unclog a 500 series freezer drain tube
  • Where is the drain tube located?

Steps to Verify Issue:

  1. Turn the unit off at the Unit ON/OFF key.
    • Turn the dial on a 500 Series down past 1 to OFF. This will turn off the freezer only.
  2. Allow the unit to defrost with the door or drawer open until it is at room temperature and dry.
  3. Watch for dripping water and clean up as needed.
  4. Remove the drain pan and empty as needed, see Drain Pan Removal.
  5. The freezer drain tube is covered by a drain trough enclosure that is not removable.
    • It is not possible to flush out the same way the refrigerator drain tube can.
    • Do not disconnect the drain tube.
  6. For clogged drains accompanied by the following, contact Factory Certified Service to schedule an appointment for repair:
    • Poor temperatures
    • Door seal issues
    • Service light indicators
    • Any other problems
  7. See Freezer Drain Tube Cleaning for information on other models.

Answer:

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair. 

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