Dispenser Ice Bucket Auger Motor Operation

Core Issue:

  • Will the dispenser auger motor turn if the ice bucket is removed?
  • How can the dispenser auger motor be tested?
  • No noise is heard when the ice dispense or bulk ice button is pressed.
  • Dispenser auger does not stop spinning.
  • Auger will not turn

Steps to Verify Issue:

The dispenser auger motor will not turn with the ice bucket removed or the freezer door open.

To test the auger motor:

  1. Verify ice dispenser is not locked.
  2. Verify water dispense feature works.
  3. Ensure ice bucket is properly installed and freezer door is closed.
    • Press ice button on the dispenser; the auger motor noise should be audible.
    • Press bulk ice button inside the refrigerator section; the auger motor noise should be audible.
  4. Remove ice bucket and depress the door switch and ice bucket switch if equipped.
    • Press ice button on the dispenser; the auger motor should be visible.
    • Press bulk ice button inside the refrigerator section; the auger motor should be visible.
  5. If the auger motor does not stop spinning:
    • Ensure ice dispenser key on control panel is not stuck.
    • Ensure ice bucket is installed properly.
    • Cycle unit's power at circuit breaker.
    • See also, Dispenser Auger Assembly information
  6. See also, Ice Dispenser Not Working.

Answer:

If the auger motor does not work, or will not stop spinning, no further troubleshooting advise is available. Contact Factory Certified Service to schedule an appointment for repair. 

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