How to Order Product Parts

Core Issue:

  • How to order product parts
  • How can a customer order parts?
  • Why does a local or online parts company say parts are no longer available?
  • A local or on-line parts company cannot get or sell parts
  • Purchase, buy parts locally
  • How to get parts locally
  • Buy water and air filters


Authentic service parts for Sub-Zero, Wolf, Cove, and ASKO parts can be purchased only from a Factory Certified Parts Distributor.

  • Customers and service companies may contact a Factory Certified Parts Distributor to order parts.
  • Verify the correct zip code is entered at the top of the locator page. Zip code field may auto populate with an incorrect zip.
  • Parts purchased through a Factory Certified Parts Distributor have a 1-year part warranty for any issues with part reliability.
  • Parts Distributors have access to look up part numbers to ensure the correct parts are sent.
  • Filters and other accessories may also be available through the online accessories store.

The best way to ensure part availability, reliability, and pricing is for Sub-Zero, Wolf, Cove, and ASKO to sell parts through a select number of Factory Certified Parts Distributors.

  • Sub-Zero Group, Inc., ASKO North America, LLC, and our affiliated Factory Certified Parts Distributors do not sell parts to them for resale.
  • Issues regarding part number accuracy, pricing, quality, or shipping using an unauthorized parts provider are not supported by Sub-Zero Group, Inc., or ASKO North America, LLC.
  • Parts are not available through local retailers, wholesalers, or unauthorized resellers.

For concerns about part number accuracy, pricing, quality, shipping, or availability after speaking with the Parts Distributor, contact Sub-Zero, Wolf, and Cove Customer Care at, or call 800.222.7820, or ASKO Customer Care at 800.898.1879 Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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Whether you’re shopping for appliances or have questions about those you already own, we’ve got the resources you need. Talk direct to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

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