- How to order product parts.
- How can a customer order parts?
- Why does a local or on-line parts company say parts are no longer available?
- A local or on-line parts company cannot get or sell parts
- Purchase, buy parts locally
- How to get parts locally.
- Buy water and air filters
Authentic service parts for Sub-Zero, Wolf and ASKO parts can only be purchased from a Factory Certified Parts Distributor.
- Customers may contact a Factory Certified Parts Distributor to order parts.
- Verify the correct zip code is entered at the top of the service locator page. Zip code field may auto populate with an incorrect zip.
- Parts purchased through a Factory Certified Parts Distributor have a 1 year part warranty for any issues with part reliability.
- Parts Distributors have access to look up part numbers to ensure the correct parts are sent.
- Service Companies can contact a Factory Certified Parts Distributor to order parts.
- Filters and other accessories may also be available through the online accessories store.
- Parts are not available through local retailers.
- Parts are not available through unauthorized resellers.
- The best way to ensure part availability, reliability and pricing is to sell parts through a select number of Factory Certified Parts Distributors.
- Wholesalers are unauthorized resellers.
- Sub-Zero Group, Inc., ASKO North America, LLC and our affiliated Factory Certified Parts Distributors do not sell parts to them for resale.
- Issues regarding part number accuracy, pricing, quality or shipping using an unauthorized parts provider are not supported by Sub-Zero Group, Inc. or ASKO North America, LLC.
For concerns about part number accuracy, pricing, quality, shipping or availability after speaking with the Parts Distributor, contact Sub-Zero Wolf Customer Care at CustomerService@Subzero.com, or call 800.222.7820, or ASKO Customer Care at 800.898.1879 Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.
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