How to Order Product Parts

Core Issue:

  • How to order product parts.
  • How can a customer order parts?
  • Why does a local or on-line parts company say parts are no longer available?
  • A local or on-line parts company cannot get or sell parts
  • Purchase, buy parts locally
  • How to get parts locally.
  • Buy water and air filters

Answer:

Authentic service parts for Sub-Zero, Wolf and ASKO parts can only be purchased from a Factory Certified Parts Distributor.

  • Customers may contact a Factory Certified Parts Distributor to order parts.
  • Verify the correct zip code is entered at the top of the service locator page. Zip code field may auto populate with an incorrect zip.
  • Parts purchased through a Factory Certified Parts Distributor have a 1 year part warranty for any issues with part reliability.
  • Parts Distributors have access to look up part numbers to ensure the correct parts are sent.
  • Service Companies can contact a Factory Certified Parts Distributor to order parts.
  • Filters and other accessories may also be available through the online accessories store.
  • Parts are not available through local retailers.
  • Parts are not available through unauthorized resellers.
  • The best way to ensure part availability, reliability and pricing is to sell parts through a select number of Factory Certified Parts Distributors.
  • Wholesalers are unauthorized resellers.
  • Sub-Zero Group, Inc., ASKO North America, LLC and our affiliated Factory Certified Parts Distributors do not sell parts to them for resale.
  • Issues regarding part number accuracy, pricing, quality or shipping using an unauthorized parts provider are not supported by Sub-Zero Group, Inc. or ASKO North America, LLC.

For concerns about part number accuracy, pricing, quality, shipping or availability after speaking with the Parts Distributor, contact Sub-Zero Wolf Customer Care at CustomerService@Subzero.com, or call 800.222.7820, or ASKO Customer Care at 800.898.1879 Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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