Ice Maker Control Arm Will Not Lower

Core Issue:

  • How to install the ice maker control arm, connecting rod or shut-off arm
  • Ice maker leveling arm is stuck in the up position, how do you lower it?
  • Will the ice maker turn off on its own, or must it be manually turned off/on?

Steps to Verify Issue:

Ice maker control arms should flip up and down easily.
  1. If the arm is locked in the up position, firmly press down on the arm to lower it. If the arm will not lower, do not force it, as it could break the arm.
  2. It is possible that the ice maker is in a harvest cycle preventing the arm from lowering manually or an internal component is broken.
  3. If the ice maker control arm, connecting rod or shut-off arm is broken or not installed properly, ice production may stop, or the ice bucket may overflow as the ice maker continues to produce ice after the ice bucket is already full.
  4. If the ice maker control arm is stuck in the up position and there is ice in the ice maker, defrost the freezer and reset unit at circuit breaker.
  5. See also, Ice Maker Control Arm Falls Off.


The ice maker control arm is designed to sense the level of ice in the ice bucket.If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

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