Incorrect Water Filter Ordered or Received

Core Issue:

  • Place, track, stop, change, or cancel an e-commerce order
  • Return an order placed through sales accessory store
  • Incorrect or wrong replacement water filter was ordered online
  • What to do with unused filters after the water manifold has been replaced, old incompatible filters


All order changes or returns must be done within 45 days of the original order.

To cancel or return incorrect water filter orders, contact the Sub-Zero Wolf Customer Care Team at, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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Whether you’re shopping for appliances or have questions about those you already own, we’ve got the resources you need. Talk direct to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

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