Incorrect Water Filter Ordered or Received

Core Issue:

  • Place, track, stop, change, or cancel an e-commerce order
  • Return an order placed through www.subzero-wolf.com sales accessory store
  • Incorrect or wrong replacement water filter was ordered online
  • What to do with unused filters after the water manifold has been replaced, old incompatible filters

Answer:

All order changes or returns must be done within 45 days of the original order.

To cancel or return incorrect water filter orders, contact the Sub-Zero Wolf Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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