- Installation issue
- Power failure
- Position or sensing switch
- Drawer motor
- Control unit
- Drawer slides or rails
- Microwave drawer will not open, drawer is locked
- Microwave drawer will not close, drawer is stuck
- Microwave drawer does not respond when pressing the open or close button or key.
- Can the microwave drawer be opened or closed by hand?
- Microwave drawer will not stay closed
- MD Microwave Drawer drawer pops open
Steps to Verify Issue:
If unit is new installation:
- Ensure unit is installed properly and leveled. Refer to the product installation guide for further information.
- Ensure nothing is blocking the door's path from closing properly.
In existing installations:
- Ensure nothing is blocking the unit's path. Remove any obstacle.
- If food placed in drawer is too heavy, remove or reduce food weight.
- Ensure power is supplied to the unit.
- Turn the home circuit breaker to the unit off for 30 seconds then back on again. Retest the unit operation.
- Ensure proper mounting screws are being used.
- Oversized screws create a binding issue causing the drawer to not close fully.
Always press the OPEN or CLOSE pad on the control panel to open or close the drawer microwave.
- Do not push or pull the drawer microwave by hand, except in case of emergency such as a power failure.
- If necessary, push or pull slowly.
- See also, Service for Microwave Drawers.
If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.
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