- Process National Consumer Promotion (NCP) points when Sub-Zero, Wolf product is delayed.
- How to process Wolf Gourmet redemptions if one product is delayed and not installed.
- Who to contact if a customer wants to process an NCP redemption and not all products are installed.
- Wolf or Sub-Zero product is not available yet so can not submit redemption.
- Process a reward without a serial number or install date for Sub-Zero, Wolf delayed product.
The National Consumer Promotion is only available in the United States at this time.
- Once the purchased Sub-Zero and Wolf products are installed, open the website above.
- The serial numbers and the invoice are required.
- Register the products
- Click on "Begin your Redemption".
- Redemption orders ship within 4-6 weeks of placing the order.
For online submission issues or to change a shipping address, contact the Sub-Zero Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.
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