Process NCP Redemption when Wolf or Sub-Zero Product Delayed

Core Issue:

  • Process National Consumer Promotion (NCP) points when Sub-Zero, Wolf product is delayed.
  • How to process Wolf Gourmet redemptions if one product is delayed and not installed.
  • Who to contact if a customer wants to process an NCP redemption and not all products are installed.
  • Wolf or Sub-Zero product is not available yet so can not submit redemption.
  • Process a reward without a serial number or install date for Sub-Zero, Wolf delayed product.

Answer:

The National Consumer Promotion is only available in the United States at this time.

Use the online NCP Redemptions Website to redeem promotion points or mail in the NCP Mail in Redemption Form.

  1. Once the purchased Sub-Zero and Wolf products are installed, open the website above.
    • The serial numbers and the invoice are required.
  2. Register the products
  3. Click on "Begin your Redemption".
    • Redemption orders ship within 4-6 weeks of placing the order.

For online submission issues or to change a shipping address, contact the Sub-Zero Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

Thank you for your request. A Customer Care representative will contact you.

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