Process NCP Redemption when Wolf or Sub-Zero Product Delayed

Core Issue:

  • Process National Consumer Promotion (NCP) points when Sub-Zero, Wolf product is delayed.
  • How to process Wolf Gourmet redemptions if one product is delayed and not installed.
  • Who to contact if a customer wants to process an NCP redemption and not all products are installed.
  • Wolf or Sub-Zero product is not available yet so can not submit redemption.
  • Process a reward without a serial number or install date for Sub-Zero, Wolf delayed product.


Use the online NCP Redemptions Website to redeem promotion points or mail in the NCP Mail in Redemption Form.
  1. Once the purchased Sub-Zero and Wolf products are installed, open the website above.
    • The serial numbers and the invoice are required.
  2. Register the products
  3. Click on "Begin your Redemption".
    • Redemption orders ship within 4-6 weeks of placing the order.
For online submission issues or to change a shipping address, contact the Sub-Zero Customer Care Team at, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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