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Purchase Product in United States and Ship to Another Country (Excluding Canada)

Topics:

  • If a product is purchased in the United States and moved to another country, does the warranty still apply?
  • Product is cheaper to purchase in US
  • International sales
  • Export domestic product to another country (excluding Canada)
  • Shipping products outside of the US (excluding Canada)

Answer:

Although product pricing in the US may be less than other countries, other issues arise when trying to transport appliances into another country. Sub-Zero, Wolf, and Cove cannot provide the necessary paperwork for a consumer to transport a unit through customs if requested.

  • Units purchased in the US and exported to another country will not retain warranty.
  • 120 V products cannot be converted to 220/240 V. See also, Converting 120-Volt Products to 220/240 Volts.
  • Sub-Zero Group Southeast, Inc. is based out of Florida and supplies 120 V and 240 V products to our Factory Certified Caribbean Dealers. It also provides the warranty for these products.
    • A product purchased at a Factory Certified Caribbean Dealer and shipped to the Caribbean will retain product warranty. If the product is purchased outside of our Factory Certified Caribbean Dealer network, it will not retain warranty. Refer to UE: 047 Unit Installed Outside of U.S. for more information.
  • Sub-Zero Group East, Inc. is based out of New York and supplies products to Factory Certified Dealers in Bermuda. It also provides the warranty for these products.
    • A product purchased at a Factory Certified Bermudian Dealer and shipped to Bermuda will retain product warranty. If the product is purchased outside of our Factory Certified Bermudian Dealer network, it will not retain warranty. Refer to UE: 047 Unit Installed Outside of U.S. for more information.

Contact an International Product Distributor for further information.

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