Sub-Zero Door Difficult to Close

Core Issue:

  • Why is the door hard to close?
  • Why do I have to use both hands to close the refrigerator door?
  • Door does not close as easily as before?
  • Door seems to pop or come open slightly on its own after closing.
  • Refrigerator door will not stay shut
  • Door is not self closing like it used to

Steps to Verify Issue:

  1. If unit is a new installation and there are door closing issues, verify the unit is properly leveled and installed to specifications.
  2. Inspect path of door travel for any blockage by inspecting placement of food items inside unit.
  3. Inspect door liner, door gasket, door shelves, interior shelves, and interior drawers to verify each is in proper location, properly closed, and not broken, ripped, torn, or bulging to a point that may block door travel.
  4. Verify nothing prevents the hinge mechanism from closing properly.
  5. Inspect door hinge mechanism for any cracks, chips, missing screws, damaged plates or broken cams.
  6. Replace any broken hinge components.
  7. For 600 Series models, see Gallon Door Shelf information.
  8. 511, 550, 611 & 650 units have two plastic cams in the lower door hinge. If these cams are damaged, door operation is affected.
  9. Integrated products in a dual installation using the Handle to Handle dual install kit, the trim provided with the kit must be used or it prevents the door from closing and sealing.
  10. See also:
Refer to the product installation guide for further installation information.

Answer:

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

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