Water Leaking From Water Filter

Core Issue:

  • Water leaking or spraying from water filter cartridge
  • New water filter cartridge installed and water is leaking or spraying from the filter
  • Sub-Zero leaking water after a new filter installation, but stopped leaking after the filter was removed
  • Water is leaking or spraying from a new water filter or water manifold
  • Cannot install a new water filter without having water leak or spray
  • Why is water leaking or spraying from the water filter?

Steps to Verify Issue:

  1. Remove water filter from the water filter manifold, see How to Remove Water Filter.
  2. Inspect the water filter cartridge for cracks or damage.
  3. If cartridge is cracked or damaged, contact the Sub-Zero Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.
  4. Do not discard the water filter cartridge, it may be requested for inspection.
  5. If cartridge is NOT cracked or damaged, it is normal for a small amount (several drops) of water to spill out of the water filter during replacement.
  6. Reinstall the water filter, see How to Replace Water Filter.
  7. If water leak resumes, locate the water supply shut-off valve and turn the water supply off then remove the water filter from the manifold.

Answer:

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair. 

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