Sub-Zero Products Warranty

At Sub-Zero we're committed to having the best warranty and service in the business. You can reach the Sub-Zero service line by calling 800.222.7820.

The warranty information below is for Sub-Zero appliances except those installed outdoors, including the UC-24RO Outdoor Refrigerator and the UC-15I Ice Maker. Click here for the warranty on outdoor Sub-Zero products.

Full 5 Year Sealed System Warranty and Limited 6th Through 12th Year Warranty on the Sealed System and Full 2 Year Warranty on Total Product

For five years from the date of original installation, your Sub-Zero warranty covers all parts and labor to repair or replace any components that prove to be defective in materials or workmanship in the sealed system. The sealed system consists of the compressor, condenser, evaporator, drier and all connecting tubing.

For two years from the date of original installation, your Sub-Zero warranty covers all parts and labor to repair or replace any part of the product which proves to be defective in materials or workmanship.

From the 6th through the 12th year from the date of original installation, your Sub-Zero warranty covers all parts that prove to be defective in materials or workmanship in the sealed system (parts only). The sealed system consists of the compressor, condenser, evaporator, drier and all connecting tubing.

All service provided by Sub-Zero under the above warranty must be performed by Sub-Zero factory authorized service centers, unless otherwise specified by Sub-Zero. Service will be provided in the home during the normal business hours. This warranty applies only to products installed for normal residential use. Details regarding a nonresidential warranty are available upon request.

The warranty applies only to products installed in any one of the fifty states of the United States, the District of Columbia or the ten provinces of Canada. This warranty does not cover any parts or labor to correct any defect caused by negligence, accident or improper use, maintenance, installation, service or repair, including but not limited to improper removal and reinstallation (whether in the unit or at a remote location) of the condensing unit. The remedies described above for each warranty are the only ones which Sub-Zero will provide, either under these warranties or under any warranty arising by operation of law. Sub-Zero will not be responsible for any consequential or incidental damages arising from the breach of these warranties or any other warranties, whether express, implied or statutory.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.

To receive parts and/or service and the name of the Sub-Zero factory authorized service centers nearest you, contact your Sub-Zero dealer, distributor or Sub-Zero, Inc., Customer Service Department, P.O. Box 44130, Madison, Wisconsin, 53744-4130, call (800) 222-7820 or e-mail us at customerservice@subzero.com.