To find an authorized service provider in your area, visit the Contact and Support section of our website. Simply enter your zip code and click the search arrow to get a list of local service providers in your area.

To find an authorized parts distributor for your area, visit the Contact and Support section of our website. Simply enter your zip code click the search arrow to get the name of the regional parts distributor for your area.

We recommend vacuuming your condenser every 3 - 6 months. Cleaning the condenser is important for the overall operations of the unit including cooling functions. A dirty condenser may lead to warm temperatures in the refrigerator and freezer. It may also cause the unit to run excessively. It may contribute to condensation or frost inside the compartments. If the condenser is not cleaned properly it may even cause premature failure of mechanical components in the unit. Condenser Cleaning - All Models Before cleaning the unit, shut the electricity off at the control panel. When you clean the condenser, wear gloves to avoid injury from the sharp condenser fins. Use a soft bristle brush and vacuum to remove dust and lint from the condenser. To avoid bending the condenser fins, be sure to vacuum in the direction of the fins, up and down. Clean the condenser every three to six months or sooner if you have pets. 600 Series Framed and Stainless Steel louvered grilles: First remove the grille screws located at the bottom of the grille. NOTE: These screws (Phillips head) are accessed with the doors open. Tilt the top of the grille forward and release the springs from behind the grille, then lift off. Overlay Panel Grille: To remove, lift up then pull out at the bottom and down to release from its mounting bracket. Models 601R, 601RG and 601F Louvered Grille: Remove the two black screws in the lowest louver of the grille. Tilt the bottom of the grille out and away. It will release from the top of the grille. Model 601RG Stainless Steel Grille: Remove in a similar fashion as the overlay grille panel. 700 Series All Units: At the bottom of the unit, remove the four screws holding the kick plate/grille in place. It will then slide forward, giving you access to the condenser area. 400 Series 424/424FS At the bottom of the unit, remove the screws holding the kick plate. The condenser is located behind. 427/427R: Remove the four screws holding the kick plate/grille in place. It will then slide forward, giving you access to the condenser area. 430: First remove the screws located at the bottom of the grille. NOTE: These screws (Phillips head) are accessed with the door open. Tilt the top of the grille forward and release the springs from behind the grille, then lift off. 200 Series 245, 249, 315W Remove the kick plate at the bottom of the unit, giving you access to the condenser area.

To convert Fahrenheit (°F) to Celsius (°C) turn the unit off then back on. Within the first minute after turning the unit ON, press and hold the bell ON/OFF key and the UNIT ON/OFF key simultaneously for five (5) seconds, then release. A “c“ will appear in the upper right of the temperature readings on the LCD.. Please note that changing from Celsius to Fahrenheit is the same procedure.

During periods of high humidity some condensation may appear on outside surfaces. Condensation should disappear when the humidity drops. Verify the doors and/or drawers are closing and sealing properly. If condensation persists, contact a Sub-Zero authorized service center.

Open the top drawer of the unit and look on the left wall of the unit, not the side of the drawer. If you haven't done so already, please take the time to register your product. You may register online at Contact and Support or by phone at 800-332-9513

Top compartment lighting is a standard 40 watt appliance bulb. Drawer lighting is a standard 25 watt appliance bulb 1" x 2 1/2"

To clean interior surfaces and removable parts, wash with a mild solution of soap and lukewarm water with a small amount of baking soda. Do not use vinegar. Rinse and dry thoroughly. Avoid getting water on the lights and display panel. Do not submerge or pour hot water over cold glass shelves.

Unfortunately, no. You cannot replace wire shelves with glass shelves.

Yes and no. Built-in models with an icemaker, UC-15I(P) and the PRO 48 include a water filter. All other Sub-Zero products do not include a water filter.

We can send a logo at no charge. Please contact customer service at 800-222-7820 or email us at subzero.com.

On average, you can expect a cycle of ice (eight cubes) every two hours.

A vacuum seal is created when the door is closed. This was designed so your unit will have an air tight seal. Your door may be difficult to open for a short period of time while the pressure equalizes.

The electronic control system monitors temperatures as well as the the unit’s operation. If there is a temperature or operation problem, you will notice the word SERVICE or wrench icon illuminated in the LED display on the control panel. Before calling for service, please check to see if your condenser area needs cleaning. Sub-Zero service can be reached toll free at 800.222.7820.

If ice is not used regularly it tends to clump together. You may need to discard the ice and allow ice to be replenished.