Frequently Asked Questions - Owners
The most important step in maintaining your oven is to wipe out the interior whenever you are finished cooking and the grill is cool. Use a spray degreaser and a soft sponge to clean away any residue on the stainless steel interior.
Searing steaks and other meats with the infrared sear burner at the beginning of the grilling cycle helps lock in juices and flavor. Sear meats quickly, followed by regular grilling over the grill burners.
Stainless steel can be cleaned using a soft, non-abrasive stainless steel cleaner like Signature Polish. Apply with a soft 100% lint free cloth. To bring out the natural luster of the stainless steel finish, lightly wipe the surface with a water dampened microfiber cloth, followed by a dry polishing chamois. Always follow the direction of the grain. For best, results keep the cloth in continuous contact with the metal. Signature Polish can be ordered on their website at
signaturepolishonline.
Depending on the temperature desired the grill with generally preheat in about 10 minutes.
Remove the grill grates and carefully turn the briquette trays upside down. Replace the grill grates and turn the burners to high and close the hood. Allow the grill to burn off any food particles stuck to the grates. After ten minutes open the hood reverse the process to put the briquette trays back to their original position. Any crumbs will fall onto the drip pan which can be easily removed and cleaned.
After you are finished cooking turn the burners to high and close the hood. Allow the grill to burn off any food particles stuck to the grates. After ten minutes open the hood and brush the grates with the provided grill brush. Finish by wiping the grates clean with a moist towel. Any crumbs will fall onto the drip pan which can be easily removed and cleaned.
Before grilling for the first time, turn the grill on high for 10 minutes with the hood closed. This will heat the internal components. During this process smoking from the grill is normal as protective oils on metal components from the manufacturing process are burned off.
Depending on the temperature desired the grill with generally preheat in about 10 minutes.
Yes, the Wolf outdoor gas grill features a three position warming rack. It may be used to warm food in the high or low position, or stowed away when not in use. The high position is further away from the heat source while the low position is closer to the heat source. When the warming rack is not in use, it conveniently stows away by moving up to the top support hooks. Important note: From the high position, the warming rack must be removed and rotated 180° for the low position and storage position.
The serial number tag is located above the drip tray, behind the logo. The drip tray must be removed to view the rating plate. There is a designated area inside the back cover of your use and care manual where you can write your model and serial number for future reference. If you have not done so, please take the time to register your Wolf product today. You may register online at
Contact and Support or by phone at 800-332-9513
If there is no electrical power supply available or if the hot surface igniter will not light the grill burners, the burners can be lit manually using a long lit match or BBQ lighter. Open the grill hood completely. Do not attempt to light the grill with the hood closed. Open the gas supply shut-off valve. Push in and turn the knob counterclockwise to the HI position. Hold the knob pushed in for five seconds. Insert a lit match held by the lanyard (located in the drip tray) or BBQ lighter through the hexagonal grates and near the top of the flash tube. A flame will be visible under the briquettes. Once you see the flame, release the knob.
Open the grill hood completely. Do not attempt to light the grill with the hood closed. Open the gas supply shut-off valve. Push in the burner control knob and verify that the hot surface igniter glows. The hot surface igniters are located below the hexagonal grates inside the flash tubes. The rotisserie igniter is located on the rear panel next to the rotisserie burner. Refer to the illustrations below. If the igniter does not glow, verify that the grill is plugged into a 120 V AC outlet. Once the glow is verified, simultaneously push in and turn the knob counterclockwise to the HI position. Hold the knob pushed in for five seconds, a flame will be visible under the briquettes. Once you see the flame, release the knob.
Yes. Please contact your dealer or call 800 222 7820 for more information.
To find an authorized service provider in your area, visit the
Contact and Support section of our website. Simply enter your zip code and click the search arrow to get a list of local service providers in your area.
To find an authorized parts distributor for your area, visit the
Contact and Support section of our website. Simply enter your zip code click the search arrow to get the name of the regional parts distributor for your area.