Frequently Asked Questions - Owners
To find an authorized service provider in your area, visit the
Contact and Support section of our website. Simply enter your zip code and click the search arrow to get a list of local service providers in your area.
To find an authorized parts distributor for your area, visit the
Contact and Support section of our website. Simply enter your zip code click the search arrow to get the name of the regional parts distributor for your area.
Yes, accessories available include:
- Classic stainless steel risers in 5" and 10" heights, or a 20" riser with shelf
- A set of red or black control knobs to replace your standard knobs
- Porcelain-cast combination single burner and wok grate provides a simple and effective way to use a wok with your range. This grate is dishwasher safe for easy cleaning.
- Porcelain-cast two burner S-grates provide a different aesthetic to your range and when paired with the center S-grate they can create a completely flat cooking surface which allows for the use of multiple pots and pans regardless of shape and size, along with the flexibility of not having to place a pan directly over the burner.
- Hardwood (maple) cutting board designed to fit on the griddle (griddle model only) provides a convenient cutting and prep surface when the griddle is not in use.
- Easy glide full extension ball bearing racks
Heavy casseroles, thanksgiving turkey and pot roasts slide safely in and out of the oven with ease thanks to the easy glide full extension ball bearing racks.
The Wolf gas range features dual brass surface burners with four position settings along with simmer capabilities and automatic reignition.
To reach a temperature of 375 degrees on convection mode, the Wolf Gas range range will take approximately 15 minutes to preheat. While other brands may claim faster preheating times, it’s important to understand the difference between basic preheating and the full cavity preheating that Wolf ovens employ. With basic preheating, the air temperature in the oven is raised and the preheat temperature is reached very quickly. However, immediately after the preheat is complete, the oven temperature begins to drop because the racks, walls, as well as the bottom and top of the oven start to absorb the heat due to the fact they are not at the same temperature as the air inside the oven. Full cavity preheating brings the temperature of the oven components, as well as the air in the oven up to the same temperature. Assuring that once the preheat temperature is reached, it remains constant, with no drop off.
The oven door should remain closed in the both broil modes. Unlike most conventional ovens Wolf ovens are specifically designed to allow for a closed door broil.
One of the factors affecting optimum cooking results is the level of rack placement in the oven. Rack position 1 is closest to the bottom and position 5 is closest to the top. When using only one rack for roasting meats, place the rack in position 1, 2 or 3. When using two or three racks, separate each rack with at least one position between them.
No. Do not place cookware, aluminum foil, a bake stone or any other material on the oven floor or side walls. Doing so will cosmetically damage the porcelain but will not affect the functionality of the product. The porcelain can be replaced but is not covered under the Wolf warranty.
The most important step in maintaining your oven is to wipe out the interior whenever spills occur. When the oven cools, clean any splatters and spills as soon as possible. Do not allow food with a high sugar or acid content, such as milk, tomatoes, sauerkraut, fruit juices or pie filling, to remain on any porcelain surface. Resistant to most stains, but not totally impervious to damage, salt and some cooking liquids may pit and stain the porcelain surface. Always remove these spills quickly to maintain the porcelains original luster.
Stainless steel can be cleaned using a soft, non-abrasive stainless steel cleaner like Signature Polish. Apply with a soft 100% lint free cloth. To bring out the natural luster of the stainless steel finish, lightly wipe the surface with a water dampened microfiber cloth, followed by a dry polishing chamois. Always follow the direction of the grain. For best, results keep the cloth in continuous contact with the metal. Signature Polish can be ordered on their website at
signaturepolishonline.
Yes. The adjustments will vary from recipe to recipe but a good rule of thumb is to drop the temperature 15-20 degrees and reduce cook time by 5 min for every 30 minutes of the original recipe’s directions.
No, but for best results we recommend medium- to heavy-weight pans that have a flat base, metal handle and a tight-fitting lid. Please note that while no specific bakeware is required, the size, shape and finish of your bakeware will affect the cook time. Food prepared with insulated bakeware will cook more slowly than food cooked in dark metal bakeware. Dark, nonstick pans will cause food to brown more than light, nonstick pans.
(Applicable to griddle models only) Once the surface has cooled, wipe it with a paper towel to remove excess grease or oil. Scrape the griddle clean with a straight razor blade or metal spatula. Add just enough water in a cup or other small container to make a paste from 3 tablespoons of baking soda. Pour the paste onto the griddle and scour the surface with a scotch-brite pad. Scrape any remaining grease into the grease collection tray. Empty the grease collection tray. Rinse the griddle with 1/2 cup (.1 L) warm water and dry with paper towels. Reapply a small amount of peanut or vegetable oil to the griddle with a clean cloth after each cleaning. A griddle cleaning kit is also available as an accessory from your dealer. To find an authorized dealer in your area, visit the Find A Showroom section of our website. Simply enter your zip code and desired mile radius and click "Search" to get a list of local dealers in your area.
(Applicable to charbroiler models only) Once the surface has cooled remove the charbroiler grate and place in the sink. Use a soft bristle brush to remove food particles from the grate. Pour very hot water over the cooked-on residue. Cover with wet dish towels and pour more hot water over the grate. Allow the hot, moist conditions to help loosen the residue. Remove remaining soil with a soap-filled scouring pad. Rinse and dry. To clean the charbroiler frame (stainless steel): Remove from the range. Soak in hot water and dish detergent. Wash thoroughly, scrubbing with a scouring pad, if needed. It is important to note, do not try and clean the infrared burner. Crumbs, if present can be gently wiped up with a rag. Neither water nor a soap solution of any kind should ever be used on the infrared burner.
(Applicable to French Top models only) It is best to maintain a seasoned surface to protect the cast iron French Top from moisture. Like a cast iron skillet; keep it free from moisture. Clean the entire surface after each use while slightly warm. Wipe the surface with a mild detergent (e.g. Dawn dish soap) and water. Rinse and dry. Apply a light coating of peanut or vegetable oil to the French Top after each cleaning until a sheen develops. Periodically, it may be necessary to strip the oil and stains from the French Top. To do so, apply a small amount of white vinegar and water to the surface while it is slightly warm. Repeat until excess oil has been removed.
This is typically caused by the cookware being used and can usually be removed with a scrubbing pad or a brass bristle brush. This metal transfer will not affect performance.
To ensure all residual oil from the manufacturing process
has been removed, each oven must go through the following
procedure.
- Clean oven thoroughly with hot water and a mild detergent. Rinse and dry with a soft cloth.
- Turn on ventilation. Some smoke and odor is normal.
- Set oven temperature to 250°F (120°C) and allow oven to heat for 1 hour.
- Set oven temperature to 500°F (260°C) and allow oven to heat for an additional hour.
- Turn oven off and allow it to cool with the door closed.
The serial number tag is located under the drip pan that supports the cooking grates. There is a designated area inside the back cover of your use and care manual where you can write your model and serial number for future reference. If you have not done so, please take the time to register your Wolf product today. You may register online at
Contact and Support or by phone at 800-332-9513