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Contacting Customer Service Departments

Contacting Customer Service Departments

For long-term happiness with your appliance, you need to know the manufacturer has your back. Along with its local dealers, the manufacturer’s customer service department provides the key to your satisfaction -- before your purchase and after installation. Place a phone call to the department to ask about warranties and how service issues are handled — or just to see how long it takes for someone to answer the phone. What you discover may change your mind about whose product you want to buy.

PROS

  • In-house staff members who are trained to answer customer questions and solve problems.
  • You may find out about online support options (videos, tutorials, downloads of manuals, a list of FAQs, and more) available to you on a 24/7 basis.

CONS

  • Live online chats with support staff and access to telephone support may be limited to business hours.

"When consumers are shopping around, it can be easier to make a phone call [to a manufacturer] than to go to a showroom. We like to delight customers with our excellent customer care."
Sara Gilbertson Ley

Customer Care Supervisor, Sub-Zero Group, Inc.

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You may be full of ideas about your new kitchen project. But the right design professionals will show you possibilities you‘ve never even imagined, and help make the whole process as smooth and easy as possible. These design professionals have been recognized as regional winners in the prestigious Sub-Zero and Wolf Kitchen Design Contest. Click "More Design Professionals" for a full listing of top design professionals and firms in your area.

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