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Contacting Customer Service Departments

Contacting Customer Service Departments

For long-term happiness with your appliance, you need to know the manufacturer has your back. Along with its local dealers, the manufacturer’s customer service department provides the key to your satisfaction -- before your purchase and after installation. Place a phone call to the department to ask about warranties and how service issues are handled — or just to see how long it takes for someone to answer the phone. What you discover may change your mind about whose product you want to buy.

PROS

  • In-house staff members who are trained to answer customer questions and solve problems.
  • You may find out about online support options (videos, tutorials, downloads of manuals, a list of FAQs, and more) available to you on a 24/7 basis.

CONS

  • Live online chats with support staff and access to telephone support may be limited to business hours.

"When consumers are shopping around, it can be easier to make a phone call [to a manufacturer] than to go to a showroom. We like to delight customers with our excellent customer care."
Sara Gilbertson Ley

Customer Care Supervisor, Sub-Zero Group, Inc.

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