Quality Refrigeration with Quality Warranties

Sub-Zero is designed for the highest caliber of reliability, quality and longevity with longer warranties on full products and systems than others brands including:

• Full two-year warranty on total product;
• Full five-year warranty on sealed system consisting of compressor, condenser, evaporator, drier, and all connecting tubing; and
• Limited sixth through twelfth-year warranty on sealed system (parts only).

We Build World-Class Refrigeration — And Lasting Relationships

Our resources are at your service via telephone, online, showroom visits, or all of the above.

Knowledgeable product specialists at our Madison, Wisconsin, headquarters staff our 24/7 Customer Care call center. Just dial 800-222-7820, and they will answer your questions, or help to trouble-shoot any product related issues. We also invite you to utilize the experts at the official Sub-Zero and Wolf showroom in your region, and attend their available Use & Care Classes.

If service is needed, our Factory Certified Service providers will thoroughly explain the problem to you before servicing your appliance. For every service call, it is our goal to ensure your satisfaction.

White-Glove Service Honors Your Time, and Your Property

In the event of a service issue, we provide a worry-free service experience at fair. competitive rates through the Sub-Zero Factory Certified Service provider network. The Factory Certified Service logo guarantees service of the same caliber as the appliances themselves.

These professionals have been handpicked, rigorously screened, and trained by Sub-Zero on maintenance, diagnostics, repair, and customer relations including white-glove service while in your home. If they have questions while maintaining your appliances, they have a direct line to our team of experts at the Sub-Zero and Wolf factories in Madison, Wisconsin.

They also use only genuine Sub-Zero and Wolf parts covered by a comprehensive one-year replacement warranty, and travel with many of these components, to achieve resolution on the first visit whenever possible.