Classic (Formerly Built-In) Series Over/Under Freezer Drawer Not Closing or Sealing


  • Classic (formerly Built-In) Series Over-and-Under freezer drawer difficult to close
  • BI freezer drawer rails or glide rails do not move smoothly
  • Grease in freezer drawer glides is gummy
  • Frost inside of freezer
  • Freezer not closing or sealing
  • 40-2-40, 40 2 40
  • Part numbers 7009397 and 7031885

Steps to Verify Issue:

  1. Confirm there is no food behind baskets.
  2. Confirm that the drawer closers are not in closed position when drawer is open.
  3. Confirm drawer closer is oriented correctly to close the door.
    • Closer latch is on the left side above the rail.
    • Make sure that when the drawer is pulled out, the claw is forward.
      • If it is flipped back or broken, it can hold the left side of the drawer out.
  4. Confirm that the lower basket is not installed backward.
    • Lower basket has one edge that is straight, while the other is indented.
    • The straight edge goes toward the front of the unit.
  5. Confirm that the lower basket retainers are not damaged, loose, or broken.


If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

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