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Connected Appliance Wireless Interference

Topics:

  • Sub-Zero Group Owner's App troubleshooting check for interference
  • How to check for interference for the connected appliance app
  • Connected appliance home wireless connectivity troubleshooting

Answer:

Many electronic devices use a 2.4 GHz frequency and may interfere with the Wi-Fi signal. Turn these devices off if connection issues arise.

Products that may use 2.4 GHz frequencies:

  • Bluetooth devices
  • Baby monitors
  • Cordless phones
  • Walkie talkies
  • Remote control toys
  • Wireless video and audio equipment
  • Microwaves
  • Wireless keyboard and mouse

Tips to correct interference:

  • A neighbor's or other nearby Wi-Fi access point may also be a source of interference. A Wi-Fi analyzer app may be used to identify interference.
  • If interference is identified, change the Wi-Fi channel.
  • Refer to the Wi-Fi access point user manual for instructions on how to change the channel.
  • See Connected Appliance Connectivity Troubleshooting for additional connectivity troubleshooting.

Contact the Sub-Zero Customer Care Team for further assistance at [email protected], or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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