E-mail This Answer
Email Sent! Send Another?

Designer (Formerly Integrated) Column Combination Ice or Frost Buildup on Freezer Drawer Front

Cause:

  • Door left ajar
  • Torn gasket
  • Door not sealing
  • Dirty condenser
  • Blocked toe kick
  • High humidity

Topics:

  • Frost
  • Condensation on freezer drawer front
  • Moisture

Steps to Verify Issue:

For any frost or ice buildup in a Sub-Zero freezer:

  1. Verify the door was not left ajar for a period of time.
  2. Correct or remove anything blocking the door from closing.
  3. Some condensation inside a unit or on the shelving or drawers is normal if the door is opened or left open for a period of time. See Excessive Moisture or Condensation for details.

Refer to the product Use and Care Guide for further information.

Answer:

Condensation around and on the freezer drawer fronts can be normal on these units. Humidity from the refrigerator or an open door will condense on the colder surface for the freezer drawers.

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

Thank you for your request. A Customer Care representative will contact you.

An error occurred. We were unable to submit your request.

Related Questions

We're standing by with answers

Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

Call us at (800) 222-7820

Customer Care and Support