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Sub-Zero, Wolf, and Cove Connected Appliance Pairing Troubleshooting


  • Pair appliance does not work in Sub-Zero Group Owner's App
  • App stuck when connected appliance
  • Cannot pair connected appliance
  • Wi-Fi connection to appliances not working


  1. Verify the appliance can connect. See also, Connected Appliance Products.
  2. Stand within 20 feet of the appliance. See Sub-Zero Group Owner's App Proximity to Appliance to Work for details.
  3. If the appliance does not appear, see Sub-Zero Group Owner's App Cannot Find Appliance.
  4. If the appliance does not show a PIN, see Connected Appliance Does Not Show PIN.
  5. If the app is stuck in the pairing process, or if Wi-Fi issues occur, see Connectivity Troubleshooting.

See also, Pair a Connected Appliance.


Contact the Sub-Zero Customer Care Team for further assistance at [email protected], or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.


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Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.


Call us at (800) 222-7820