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Sub-Zero, Wolf, and Cove Connected Appliance Pairing Troubleshooting


  • Pair appliance does not work in Sub-Zero Group Owner's App
  • App stuck when connected appliance
  • Cannot pair connected appliance
  • Wi-Fi connection to appliances not working


  1. Verify the appliance can connect. See also, Connected Appliance Products.
  2. Stand within 20 feet of the appliance. See Sub-Zero Group Owner's App Proximity to Appliance to Work for details.
  3. If the appliance does not appear, see Sub-Zero Group Owner's App Cannot Find Appliance.
  4. If the appliance does not show a PIN, see Connected Appliance Does Not Show PIN.
  5. If the app is stuck in the pairing process, or if Wi-Fi issues occur, see Connectivity Troubleshooting.

See also, Pair a Connected Appliance.


Contact the Sub-Zero Customer Care Team for further assistance at [email protected], or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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