- Scratches have developed and are visible on the stainless steel surface.
- Hairline scratches on stainless steel
- Stainless steel is scratched
- How to remove scratches from stainless steel
- How to remove protective coating or markings on stainless steel
- Stainless Steel is streaked or discolored
Steps to Verify Issue:
Small scratches on stainless steel can happen with regular use.
- Sometimes scratches look like a smudge. Polish the stainless steel first to determine if the scratch is still visible.
- It is not normal for a new stainless steel unit to have scratches. Inspect the scratch closely, as the brushed grain direction of the stainless steel may appear like hairline scratches. This is considered normal.
- Some Factory Certified Service companies can repair minor stainless steel scratches.
- Not all service companies perform this type of cosmetic repair, and may suggest part replacement as a primary option.
- Contact a Factory Certified Parts Distributor to order replacement parts if needed.
- If you are comfortable performing repairs, Sub-Zero recommends the following for repair and removal of small scratches and minor discoloration:
- Signature Polish: For polishing the surface to help minimize scratches. For scratches and stains over large surface areas, such as refrigerator or freezer doors, Sub-Zero recommends using Signature Polish only and does not recommend using Penny Brite.
- Penny Brite: For cleaning burn marks, heat stains, or fine scratches from risers and cooktops over small areas only.
- Penny Brite is recommended only for small scratches and stains, as it can cause slight discoloration.
- Penny Brite is abrasive and needs to be used according to package directions.
- Depending on the size, depth and location of deep or large scratches, a metal refinishing company may be able to resolve the issue. Search for a metal refinishing company locally.
- Refer to Clean Stainless Steel and Platinum for streaking or discoloration issues.
- See also:
If these steps do not resolve the issue, no further customer troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.
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