Stainless Steel is Scratched

Cause:

  • Scratches have developed and are visible on the stainless steel surface.

Topics:

  • Hairline scratches on stainless steel
  • Stainless steel is scratched
  • How to remove scratches from stainless steel
  • How to remove protective coating or markings on stainless steel
  • Stainless Steel is streaked or discolored

Steps to Verify Issue:

Small scratches on stainless steel can happen with regular use.

  1. Sometimes scratches look like a smudge. Polish the stainless steel first to determine if the scratch is still visible.
  2. It is not normal for a new stainless steel unit to have scratches. Inspect the scratch closely, as the brushed grain direction of the stainless steel may appear like hairline scratches. This is considered normal.
  3. Some Factory Certified Service companies can repair minor stainless steel scratches.
    • Not all service companies perform this type of cosmetic repair, and may suggest part replacement as a primary option.
  4. Contact a Factory Certified Parts Distributor to order replacement parts if needed.
  5. If you are comfortable performing repairs, Sub-Zero recommends the following for repair and removal of small scratches and minor discoloration:
    • Signature Polish: For polishing the surface to help minimize scratches. For scratches and stains over large surface areas, such as refrigerator or freezer doors, Sub-Zero recommends using Signature Polish only and does not recommend using Penny Brite.
    • Penny Brite: For cleaning burn marks, heat stains, or fine scratches from risers and cooktops over small areas only.
      • Penny Brite is recommended only for small scratches and stains, as it can cause slight discoloration.
      • Penny Brite is abrasive and needs to be used according to package directions.
  6. Depending on the size, depth and location of deep or large scratches, a metal refinishing company may be able to resolve the issue. Search for a metal refinishing company locally.
  7. Refer to Clean Stainless Steel and Platinum for streaking or discoloration issues.
  8. See also:

Answer:

If these steps do not resolve the issue, no further customer troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

Thank you for your request. A Customer Care representative will contact you.

An error occurred. We were unable to submit your request.

Related Questions

We're standing by with answers

Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

Call us at (800) 222-7820

Customer Care and Support