Sub-Zero Group Owner's App Displays Appliance Not Authenticated


  • Appliance Not Authenticated error on the Sub-Zero Group Owner's App
  • Sub-Zero Group Owner's App does not connect to appliance
  • How to correct Appliance Not Authenticated error

Steps to Verify Issue:

  1. Delete the app.
  2. Install the app again.
  3. Create a new My Sub-Zero, Wolf, and Cove account with a new email address and password.
  4. Log in with new information.


If these steps do not resolve the issue, contact our Customer Care Team at, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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