Sub-Zero Group Owner's App Phone Fails Setup After Appliance Selection

Cause:

  • Connected module found but appliance setup fails
  • iOS 10 bug related to Bluetooth

Topics:

  • Connected appliance app set up failure
  • Appliance not added to Sub-Zero Group Owner's App, stuck in setup
  • Field test connected app user cannot pair products
  • Wireless Puma device found but appliance setup fails in app

Steps to Verify Issue:

Due to a possible iOS 10 bug, the Bluetooth Pairing Request window does not appear (shown below), therefore preventing the device from communication with the connected module.

  1. Refer to the troubleshooting steps in Connected Appliance Connectivity Troubleshooting.
  2. If still unresolved, see also, Sub-Zero Group Owner's App Troubleshooting.

Answer:

Contact the Wolf Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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