Sub-Zero Group Owner's App Phone Fails Setup After Appliance Selection
Cause:
- Connected module found but appliance setup fails
- iOS 10 bug related to Bluetooth
Topics:
- Connected appliance app setup failure
- Appliance not added to Sub-Zero Group Owner's App, stuck in setup
- Field test connected app user cannot pair products
- Wireless Puma device found but appliance setup fails in app
Steps to Verify Issue:
Due to a possible iOS 10 bug, the Bluetooth Pairing Request window does not appear (shown below), therefore preventing the device from communication with the connected module.
- Refer to the troubleshooting steps in Connected Appliance Connectivity Troubleshooting.
- If still unresolved, see also, Sub-Zero Group Owner's App Troubleshooting.
See also, Sub-Zero Group Owner's App Refrigeration Alerts and Notifications.
Answer:
Contact the Wolf Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.
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