Sub-Zero Group Owner's App Stuck in Setup


  • Sub-Zero Group Owner's App does not move past appliance setup
  • Spinning screen during connected appliance app setup
  • Cannot connect appliance in Sub-Zero Group Owner's App
  • App setup stops during firmware update or time zone step

Steps to Verify Issue:

If the Sub-Zero Group Owner's App is stuck in setup:

  1. Restart the app and wait a few minutes before trying again.
  2. If the app setup is stuck repeatedly, it could be due to a poor Wi-Fi connection. Make sure that the Wi-Fi signal near the appliance is strong. 
    • Repositioning the router or router mesh nodes may resolve the issue.
    • If repositioning the existing Wi-Fi setup does not work, consider a Wi-Fi booster or extender.
  3. If the appliance is receiving a strong signal, but appliance setup still does not complete, refer to the troubleshooting steps in Connected Appliance Connectivity Troubleshooting.

See also, Pair a Connected Appliance.


Contact the Sub-Zero Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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