Topics:

• Unit continues to run when turned off
• Sub-Zero is still running with the power off
• Should a Sub-Zero keep running after the power is turned off?
• Sub-Zero does not turn off when the power is turned off

Cause:

• Installation wiring
• Internal wiring
• Control board
• Control panel

Troubleshooting:

If the unit is a new installation, verify the unit is connected to a dedicated 15-amp, 120-volt power supply source.

• Refer to the product installation guide for further installation information.

Answer:

Units with an electronic control board:

• Reset the circuit breaker that controls power to the unit.
• If this step does not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

• Depending on the model, there may be two separate thermostat control knobs that need to be turned to the off position in order to turn off the unit.
• It is possible for some older units to continue to run even with the thermostat control knobs turned to the off position.
  • To turn the unit off completely, turn off the unit's circuit breaker.
• If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.