Sub-Zero Water Dispenser Not Working


  • Water dispenser does not work, does not turn on
  • Water dispenser not dispensing water on first use or unit startup
  • Dispenser touch panel, part number 7028567

Steps to Verify Issue:

  1. For first use, start-up, or new installations, refer to Priming the Water Dispenser Tank. Prime the water tank in any of these situations.
  2. Wait five minutes and press the water key for 60 seconds.
  3. Verify the dispenser is not locked. See Dispenser Lock Operation for unlock instructions.
  4. Verify the unit is not in Sabbath mode. The water dispenser is disabled while Sabbath mode is active.
  5. The water side of the dual water valve may need to be restarted if there is a clicking or grinding noise. Turn the power off at the unit on/off button then back on again and retry.
  6. See related topics:


If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

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