Section Menu

Contacting Customer Service Departments

Contacting Customer Service Departments

For long-term happiness with your appliance, you need to know the manufacturer has your back. Along with its local dealers, the manufacturer’s customer service department provides the key to your satisfaction -- before your purchase and after installation. Place a phone call to the department to ask about warranties and how service issues are handled — or just to see how long it takes for someone to answer the phone. What you discover may change your mind about whose product you want to buy.


  • In-house staff members who are trained to answer customer questions and solve problems.
  • You may find out about online support options (videos, tutorials, downloads of manuals, a list of FAQs, and more) available to you on a 24/7 basis.


  • Live online chats with support staff and access to telephone support may be limited to business hours.

"When consumers are shopping around, it can be easier to make a phone call [to a manufacturer] than to go to a showroom. We like to delight customers with our excellent customer care."
Sara Gilbertson Ley

Customer Care Supervisor, Sub-Zero Group, Inc.

Get hands-on with our products

Ashburn, VA (20146) Change Location

"I got more ideas for my kitchen in 90 minutes than I did in 90 days on my own!" said one customer. Test drive working appliances. See full-scale kitchens of all styles. Talk with our experts. Get a taste for all your new kitchen can be.

Sub-Zero, Wolf, and Cove Showroom Columbia by Fretz

9204 Berger Road Suite H Columbia, MD 21046 (866) 987-2123 Details

Award-Winning Design Professionals

Partnering with a design professional to create your new kitchen will ensure that the end result matches your vision and suits your lifestyle. See below for a listing of award-winning design professionals in your area.

Ashburn, VA (20146) Change Location

Purchase Products

Ashburn, VA (20146) Change Location

Located at specific dealers near you, the Living Kitchen features Sub-Zero, Wolf, and Cove appliances in real kitchen settings and more resources for selecting the right products for your dream kitchen. Look inside a Living Kitchen.