Classic and platinum stainless steel finishes can be cleaned using a soft, non-abrasive stainless steel cleaner like Signature Polish. Apply with a soft 100% lint free cloth. Carbon stainless steel can be cleaned with mild soap and water. To bring out the natural luster of all three finishes, lightly wipe the surface with a water dampened microfiber cloth, followed by a dry polishing chamois. All work should follow the direction of the grain, and better results are obtained by keeping the cloth in continuous contact with the metal. Signature Polish can be ordered via their website at www.signaturepolishonline.com.

To find an authorized service provider in your area, visit the Contact and Support section of our website. Simply enter your zip code and click the search arrow to get a list of local service providers in your area.

To find an authorized parts distributor for your area, visit the Contact and Support section of our website. Simply enter your zip code click the search arrow to get the name of the regional parts distributor for your area.

We recommend vacuuming your condenser every 3 - 6 months. Cleaning the condenser is important for the overall operations of the unit including cooling functions. A dirty condenser may lead to warm temperatures in the refrigerator and freezer. It may also cause the unit to run excessively. It may contribute to condensation or frost inside the compartments. If the condenser is not cleaned properly it may even cause premature failure of mechanical components in the unit. Condenser Cleaning - All Models Before cleaning the unit, shut the electricity off at the control panel. When you clean the condenser, wear gloves to avoid injury from the sharp condenser fins. Use a soft bristle brush and vacuum to remove dust and lint from the condenser. To avoid bending the condenser fins, be sure to vacuum in the direction of the fins, up and down. Clean the condenser every three to six months or sooner if you have pets. 600 Series Framed and Stainless Steel louvered grilles: First remove the grille screws located at the bottom of the grille. NOTE: These screws (Phillips head) are accessed with the doors open. Tilt the top of the grille forward and release the springs from behind the grille, then lift off. Overlay Panel Grille: To remove, lift up then pull out at the bottom and down to release from its mounting bracket. Models 601R, 601RG and 601F Louvered Grille: Remove the two black screws in the lowest louver of the grille. Tilt the bottom of the grille out and away. It will release from the top of the grille. Model 601RG Stainless Steel Grille: Remove in a similar fashion as the overlay grille panel. 700 Series All Units: At the bottom of the unit, remove the four screws holding the kick plate/grille in place. It will then slide forward, giving you access to the condenser area. 400 Series 424/424FS At the bottom of the unit, remove the screws holding the kick plate. The condenser is located behind. 427/427R: Remove the four screws holding the kick plate/grille in place. It will then slide forward, giving you access to the condenser area. 430: First remove the screws located at the bottom of the grille. NOTE: These screws (Phillips head) are accessed with the door open. Tilt the top of the grille forward and release the springs from behind the grille, then lift off. 200 Series 245, 249, 315W Remove the kick plate at the bottom of the unit, giving you access to the condenser area.

To convert Fahrenheit (°F) to Celsius (°C) turn the unit off then back on. Within the first minute after turning the unit ON, press and hold the bell ON/OFF key and the UNIT ON/OFF key simultaneously for five (5) seconds, then release. A “c“ will appear in the upper right of the temperature readings on the LCD.. Please note that changing from Celsius to Fahrenheit is the same procedure.

To clean interior surfaces and removable parts, wash with a mild solution of soap and lukewarm water with a small amount of baking soda. Do not use vinegar. Rinse and dry thoroughly. Avoid getting water on the lights and display panel. Do not submerge or pour hot water over cold glass shelves.

During periods of high humidity some condensation may appear on outside surfaces. Condensation should disappear when the humidity drops. Verify the doors and/or drawers are closing and sealing properly. If condensation persists, contact a Sub-Zero authorized service center.

Wine storage units utilize "rope lighting." If you experience problems with the lighting or need a replacement, contact your Sub-Zero authorized service center or call customer service at 800-222-7820.

No. This could create moisture behind the panel and could damage your product.

Yes, a lock is offered as an option for all wine storage models. This is a sales accessory and should be ordered through your Sub-Zero/Wolf dealer. Special planning, in regards to panel height, may be necessary when ordering locks for Models 427 and 427R.

We can send a logo at no charge. Please contact customer service at 800-222-7820 or email us at subzero.com.

No, doors cannot be changed, but stainless panels can be added to most framed design applications.

For most models, the serial tag is located under the control panel. For the 424, the serial tag is located on the upper/front ceiling. If you haven't done so already, please take the time to register your product. You may register online at Contact and Support or by phone at 800-332-9513

Sub-Zero has provided a natural cherry wood front to each of its wine shelves. If you would like to replace them with wood more complementary to your design, you can. Take out the shelves and remove the screws along the back side of the wood front. See the Sub-Zero design guide for more information. If you choose to stain or seal the wood, be aware that some substances are hazardous and will damage stored wine.

Technical service and part manuals can be ordered at the Technical Service Literature document site.

The electronic control system monitors temperatures as well as the the unit’s operation. If there is a temperature or operation problem, you will notice the word SERVICE or wrench icon illuminated in the LED display on the control panel. Before calling for service, please check to see if your condenser area needs cleaning. Sub-Zero service can be reached toll free at 800.222.7820.