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Frequently Asked Questions

• Refrigerator is warm

  How to resolve a warm refrigerator and when to contact service

• Freezer is warm

  How to resolve a warm freezer and when to contact service

• Frost on back wall of refrigerator

  Steps to take if frost appears inside a refrigerator

• Gas surface burner does not light

  Steps to correct a gas burner if it will not light

• How to clean burner grates

  Review the best tips for cleaning gas burner grates

• How to clean stainless steel

  Review the best tips for cleaning stainless steel

• How to order product parts

  Learn how to order parts based on the type of part needed

• How to season a griddle

  Learn the best way to season a griddle for best results

• What to do if an ice maker does not make ice

  Steps to resolve an ice maker that does not work

• No lights in refrigerator or freezer

  Steps to restore lighting in a Sub-Zero

• Sub-Zero with "Vacuum Condenser" flashing

  How to resolve and reset "Vacuum Condenser" message

• Water Leaking Under a Sub-Zero

  Steps to take if water leaks underneath a Sub-Zero