Whether you're shopping for appliances or have questions about those you already own, our Customer Care team has a reputation for service that's as exceptional as our products. They're based in Madison, Wisconsin, just steps from our factory, and are standing by to provide expert, friendly, problem-solving support.
Frequently Asked Questions
Factory Certified Service
Our technicians are independent professionals; handpicked, rigorously screened, and trained by Sub-Zero, Wolf, and Cove. Their demanding performance standards cover product maintenance, diagnostics, repair, and customer relations. This includes our commitment to providing white-glove service while in your home.
Competitive Rates And Authentic Hardware
Factory Certified servicers provide true worry-free service at fair, competitive rates. They only use genuine Sub-Zero, Wolf, and Cove parts for your appliances and have many of them on hand for a faster resolution to your appliance needs. These parts are designed and tested to ensure optimum performance and are all covered by a comprehensive one-year replacement warranty.
Service You And Your Appliances Deserve
As specialists in Sub-Zero, Wolf, and Cove equipment, we appreciate the fine homes and busy lives of our customers and go out of our way to minimize disruption to your household and your schedule.
Your servicer will make sure to thoroughly explain the problem before servicing your appliance. For every service call, it is our goal to provide results that ensure your satisfaction
Factory Certified Installation
An Extra Year Of Full Warranty
If you use a Factory Certified installer, the products you have installed will receive one year of additional full factory warranty.
Our installers are handpicked, rigorously screened, trained, and tested. Their demanding performance standards include our commitment to providing white-glove service while in your home.
Professional Design Services
As installation specialists in Sub-Zero, Wolf, and Cove equipment, Factory Certified installers appreciate the fine homes and busy lives of our customers and go out of their way to minimize disruption to your household and your schedule. We will do a pre-site review assuring your product will be installed seamlessly.
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Manuals and MoreIt's here when you need it: a complete library of use and care guides, installation guides and design specifications for current and earlier models of Sub-Zero, Wolf, and Cove products.
Factory Certified Parts
A Factory Certified Parts provider carries only genuine Sub-Zero, Wolf, and Cove parts for your appliances.
Parts For The Life Of Your Product
All Sub-Zero, Wolf, and Cove products are designed and tested to last for decades. We make sure that most replacement parts will be available for at least 15 years, and many for much longer.
An Extra Year Of Full Warranty
Factory Certified parts are designed and tested to ensure optimum performance and are all covered by a comprehensive one-year replacement warranty.
Classes and Events
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Our official Sub-Zero, Wolf, and Cove showrooms hold regular cooking demonstrations and instructional classes. There are no events currently scheduled in your area, but new classes are scheduled regularly. Contact the showroom to find out about upcoming hands-on learning opportunities, or to schedule a free, private appliance consultation.Discover Your Showroom
Discover the ways in which Sub-Zero, Wolf, and Cove stand for excellence in quality, performance, design, and customer service. Join Chef Coleman as he demonstrates techniques and product features. Find use and care information and quick start resources in our robust video library.