Support and Service

WE'RE STANDING BY WITH ANSWERS

Whether you're shopping for appliances or have questions about those you already own, our Customer Care team has a reputation for service that's as exceptional as our products. They're based in Madison, Wisconsin, just steps from our factory, and are standing by to provide expert, friendly, problem-solving support.

Factory Certified Service

Experienced Servicers

Our technicians are independent professionals; handpicked, rigorously screened, and trained by Sub-Zero, Wolf, and Cove. Their demanding performance standards cover product maintenance, diagnostics, repair, and customer relations. This includes our commitment to providing white-glove service while in your home.

Competitive Rates And Authentic Hardware

Factory Certified servicers provide true worry-free service at fair, competitive rates. They only use genuine Sub-Zero, Wolf, and Cove parts for your appliances and have many of them on hand for a faster resolution to your appliance needs. These parts are designed and tested to ensure optimum performance and are all covered by a comprehensive one-year replacement warranty.

Service You And Your Appliances Deserve

As specialists in Sub-Zero, Wolf, and Cove equipment, we appreciate the fine homes and busy lives of our customers and go out of our way to minimize disruption to your household and your schedule.

Your servicer will make sure to thoroughly explain the problem before servicing your appliance. For every service call, it is our goal to provide results that ensure your satisfaction

Wolf Dual Fuel Range

Factory Certified Installation

An Extra Year Of Full Warranty

If you use a Factory Certified installer, the products you have installed will receive one year of additional full factory warranty.

Experienced Installers

Our installers are handpicked, rigorously screened, trained, and tested. Their demanding performance standards include our commitment to providing white-glove service while in your home.

Professional Design Services

As installation specialists in Sub-Zero, Wolf, and Cove equipment, Factory Certified installers appreciate the fine homes and busy lives of our customers and go out of their way to minimize disruption to your household and your schedule. We will do a pre-site review assuring your product will be installed seamlessly.

See Certified Installers Near Me

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Product Registration

Congratulations—you’re a proud owner of a Sub-Zero, Wolf, or Cove appliance. Register now to reap the full benefit of your investment. Activate warranty, access use and care manuals, order accessories, and more.

Register My Products

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Manuals and More

It's here when you need it: a complete library of use and care guides, installation guides and design specifications for current and earlier models of Sub-Zero, Wolf, and Cove products.

Find Manuals and Specifications

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Filters and Cleaning

Here you will find select accessories to keep your Sub-Zero, Wolf, and Cove appliances performing their best: water and air purification filters, coffee system care kits and more. For additional sales accessories, contact your local dealer.  

Shop Filters and Cleaning

Factory Certified Parts

Find Certified Parts Near Me

Authentic Hardware

A Factory Certified Parts provider carries only genuine Sub-Zero, Wolf, and Cove parts for your appliances.

Parts For The Life Of Your Product

All Sub-Zero, Wolf, and Cove products are designed and tested to last for decades. We make sure that most replacement parts will be available for at least 15 years, and many for much longer.

An Extra Year Of Full Warranty

Factory Certified parts are designed and tested to ensure optimum performance and are all covered by a comprehensive one-year replacement warranty.

Local Planning & Support Resources

Ashburn, VA (20146) Change Location

Start at a nearby Showroom

At our showroom, there's inspiration everywhere you look. Try out Sub-Zero, Wolf, and Cove appliances in spectacular, full-scale kitchens. Talk with experts. And get a taste for all that your new kitchen can be.

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Sub-Zero, Wolf, and Cove Showroom Columbia by Fretz

9204 Berger Road Suite H Columbia, MD 21046 (866) 987-2123 Details

Classes and Events

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Video Library

Discover the ways in which Sub-Zero, Wolf, and Cove stand for excellence in quality, performance, design, and customer service. Join Chef Coleman as he demonstrates techniques and product features. Find use and care information and quick start resources in our robust video library.

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