Support and Service

We're Standing By 24/7

Whether you're shopping for appliances or have questions about those you already own, our Customer Care group has a reputation for service that's as exceptional as our products. They're based in Madison, Wisconsin, just footsteps from our factory, and are standing by to provide expert, friendly, problem-solving support.

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Manuals and More

It's here when you need it: a complete library of use and care guides, installation guides and design specifications for current and earlier models of Sub-Zero and Wolf products.

Find Manuals and Specifications

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Filters, Cleaning, and Accessories

Here you will find select accessories to keep your Sub-Zero and Wolf appliances performing their best: water and air purification filters, coffee system care kits and more. For additional sales accessories, contact your local dealer.  

Shop Accessories

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Factory Certified Parts

Find Certified Parts Near Me

Authentic Hardware

A Factory Certified Parts provider carries only genuine Sub-Zero and Wolf parts for your appliances.

Parts For The Life Of Your Product

All Sub-Zero and Wolf products are designed and tested to last for decades. We make sure that most replacement parts will be available for at least 15 years, and many for much longer.

An Extra Year Of Full Warranty

Factory Certified parts are designed and tested to ensure optimum performance and are all covered by a comprehensive one-year replacement warranty.

Factory Certified Service

Experienced Servicers

Our technicians are independent professionals; handpicked, rigorously screened, and trained by Sub-Zero and Wolf. Their demanding performance standards cover product maintenance, diagnostics, repair, and customer relations. This includes our commitment to providing white-glove service while in your home.

Competitive Rates And Authentic Hardware

Factory Certified servicers provide true worry-free service at fair, competitive rates. They only use genuine Sub-Zero and Wolf parts for your appliances and have many of them on hand for a faster resolution to your appliance needs. These parts are designed and tested to ensure optimum performance and are all covered by a comprehensive one-year replacement warranty.

Service You And Your Appliances Deserve

As specialists in Sub-Zero and Wolf equipment, we appreciate the fine homes and busy lives of our customers and go out of our way to minimize disruption to your household and your schedule.

Your servicer will make sure to thoroughly explain the problem before servicing your appliance. For every service call, it is our goal to provide results that ensure your satisfaction

Local Planning & Support Resources

Ashburn, VA (20146) Change Location

Start at a nearby Showroom

At our showroom, there's inspiration everywhere you look. Try out Sub-Zero and Wolf appliances in spectacular, full-scale kitchens. Talk with experts. And get a taste for all that your new kitchen can be.

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Fretz

9204 Berger Road Suite H Columbia, MD 21046 (866) 987-2123 Details

Classes and Events

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The delicious advantages of dual convection

Three trays of perfectly browned chocolate chip cookies, baked in one easy batch. Could an ordinary oven do it? Not likely, unless you hover like a mother hen, adjusting the trays this way and that. But that’s just one of the culinary feats you can master with the dual convection system in every Wolf electric oven, and our Chef Coleman shows you how it’s done. The even heating, the browning, the irresistible combination of crunchy and gooey – the secret to the perfect cookie has been revealed.

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