Whether you're shopping for appliances or have questions about those you already own, our Customer Care group has a reputation for service that's as exceptional as our products. They're based in Madison, Wisconsin, just footsteps from our factory, and are standing by to provide expert, friendly, problem-solving support.
Toll-free (800) 222-7820
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Questions about products you're considering buying, about products you already own, we can answer it all. Search for answers below.
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Factory Certified Service
Our technicians are independent professionals; handpicked, rigorously screened, and trained by Sub-Zero and Wolf. Their demanding performance standards cover product maintenance, diagnostics, repair, and customer relations. This includes our commitment to providing white-glove service while in your home.
Competitive Rates And Authentic Hardware
Factory Certified servicers provide true worry-free service at fair, competitive rates. They only use genuine Sub-Zero and Wolf parts for your appliances and have many of them on hand for a faster resolution to your appliance needs. These parts are designed and tested to ensure optimum performance and are all covered by a comprehensive one-year replacement warranty.
Service You And Your Appliances Deserve
As specialists in Sub-Zero and Wolf equipment, we appreciate the fine homes and busy lives of our customers and go out of our way to minimize disruption to your household and your schedule.
Your servicer will make sure to thoroughly explain the problem before servicing your appliance. For every service call, it is our goal to provide results that ensure your satisfaction
Coverage under Sub-Zero and Wolf manufacturer warranties begins on the date of your products’ original installation. The warranties apply only to products installed for normal residential use.Sub-Zero Warranty
Sub-Zero Outdoor Warranty
Wolf Outdoor Warranty
Parts and Accessories
Select accessories for your Sub-Zero and Wolf products are available online. For the fullest selection of factory parts – including oven grates, racks and knobs – contact a Factory Certified Parts distributor.Accessories Store
Contact a Parts Distributor
Product Support Documentation
Find detailed documentation for the installation, use and care of Sub-Zero and Wolf products, including online copies of the manuals that shipped with your appliances.All Product Manuals and Guides
Sub-Zero Cleaning Instructions
Where to Find Your Sub-Zero Serial Number
Wolf Cleaning Instructions
Where to Find Your Wolf Serial Number
Classes and events
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