Built-In, Integrated, 700, 400, 648PRO Series Drain Tube Clogged

Core Issue:

  • How to clean a refrigerator or freezer drain tube that is frozen, clogged, or dirty
  • Is the drain tube accessible in a Built-In (BI), Integrated (IT, ID, and IC), 700, 400, or 648PRO Series?
  • Water under the crisper drawer or bins or behind crisper drawer
  • What causes water under the crisper in a BI?

Steps to Verify Issue:

The drain tube may clog but should not require frequent cleaning.

  1. Make sure door is closing properly and door gasket is in good shape with no rips or tears.
  2. Remove obstructions preventing the door from closing if present. See Door Difficult to Close.
  3. Have the door gasket replaced if cracked or torn. See Door Gasket Replacement.
  4. If a drain tube is clogged in a Built-In, Integrated, 700, 400, or 648PRO Series product, it requires Factory Certified Service.
  5. See also, Drain Tube Requires Frequent Cleaning.


If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair. 

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