Frequently Asked Questions - Owners
To find an authorized service provider in your area, visit the
Contact and Support section of our website. Simply enter your zip code and click the search arrow to get a list of local service providers in your area.
To find an authorized parts distributor for your area, visit the
Contact and Support section of our website. Simply enter your zip code click the search arrow to get the name of the regional parts distributor for your area.
No. Unfortunately, you cannot use either oven while self cleaning.
No, each oven will need to be cleaned separately.
The oven door should remain closed in the both broil modes. Unlike most conventional ovens Wolf ovens are specifically designed to allow for a closed door broil.
One of the factors affecting optimum cooking results is the level of rack placement in the oven. Rack position 1 is closest to the bottom and position 6 is closest to the top. When using one rack for roasting meats, place the rack in position 1, 2 or 3. When using two or three racks, separate each rack with at least one position between them.
Yes, accessories available include:
- Classic stainless steel risers in 5" and 10" heights, or a 20" riser with shelf
- A set of red or black control knobs to replace your standard knobs
- Chrome or brass bezels (platinum included with the range) play off the color pallet of your kitchen to make your Wolf Dual Fuel range unique to its environment.
- Porcelain-cast combination single burner and wok grate provides a simple and effective way to use a wok with your range. This grate is dishwasher safe for easy cleaning.
- Porcelain-cast two burner S-grates provide a different aesthetic to your range and when paired with the center S-grate they can create a completely flat cooking surface which allows for the use of multiple pots and pans regardless of shape and size, along with the flexibility of not having to place a pan directly over the burner.
- Hardwood (maple) cutting board designed to fit on the griddle (griddle model only) provides a convenient cutting and prep surface when the griddle is not in use.
- Bake stone accessory kit
- Our 16 ¾” X 14 ¾” bake stone is ¾” thick and is made of Cordierite. This kit includes the stone, bake stone rack and a pizza peel used to transfer your pizza to and from the oven with ease. Experience a whole new world of hearth baked breads and pizzas with this Wolf bake stone accessory kit.
- Dehydration accessory kit
- Our dehydration kit includes 3 wire mesh dehydration racks (so dehydrated food doesn’t fall through) and an oven door wedge which allows the oven door to remain open during the dehydration process to ensure very low, slow heat which is ideal for dehydrating food. Prepare jerky and dried fruits easily and efficiently at home with this dehydration kit.
- Front leg extension and rear caster covers in 3 1/4", 3 3/4", 4 1/4" and 4 3/4". These covers maintain the look and class of your range if you are planning to significantly raising the height to match your countertop.
- Easy glide full extension ball bearing racks
Heavy casseroles, thanksgiving turkey and pot roasts slide safely in and out of the oven with ease thanks to the easy glide full extension ball bearing racks.
No. Do not place cookware, aluminum foil, a bake stone or any other material on the oven floor or side walls. Doing so will cosmetically damage the porcelain but will not affect the functionality of the product. The porcelain can be replaced but is not covered under the Wolf warranty.
The serial number tag is located underneath the control panel. There is a designated area inside the back cover cover of your use and care manual where you can write your model and serial number for future reference. If you have not done so, please take the time to register your Wolf product today. You may register online at
Contact and Support or by phone at 800-332-9513
The most important step in maintaining your oven is to wipe out the interior whenever spills occur. When the oven cools, clean any splatters and spills as soon as possible. Do not allow food with a high sugar or acid content, such as milk, tomatoes, sauerkraut, fruit juices or pie filling, to remain on any porcelain surface. Resistant to most stains, but not totally impervious to damage, salt and some cooking liquids may pit and stain the porcelain surface. Always remove these spills quickly to maintain the porcelains original luster.
Stainless steel can be cleaned using a soft, non-abrasive stainless steel cleaner like Signature Polish. Apply with a soft 100% lint free cloth. To bring out the natural luster of the stainless steel finish, lightly wipe the surface with a water dampened microfiber cloth, followed by a dry polishing chamois. Always follow the direction of the grain. For best, results keep the cloth in continuous contact with the metal. Signature Polish can be ordered on their website at
signaturepolishonline.
Self clean takes four hours to complete the cycle. Three hours of self cleaning followed by one hour of cool down. The oven is heated in graduated steps to a preset high temperature. During this process, food soil is burned off, leaving some white ash residue. Set in combination with delayed start feature, cleaning of the oven can be programmed to start and stop while you sleep. For safety purposes, the door automatically locks during cleaning and unlocks when the cavity has cooled completely. Should you change your mind and stop the mode after beginning self-clean mode, the door will still remain locked until the temperature inside has cooled to below 300°F (150°C). Before beginning self clean it is important to remove all racks and rack guides. After self clean has finished and the oven is cool. Wipe out any residual ash and replace rack guides and racks.
Yes. The adjustments will vary from recipe to recipe but a good rule of thumb is to drop the temperature 15-20 degrees and reduce cook time by 5 min for every 30 minutes of the original recipe’s directions.
No, but for best results we recommend medium- to heavy-weight pans that have a flat base, metal handle and a tight-fitting lid. Please note that while no specific bakeware is required, the size, shape and finish of your bakeware will affect the cook time. Food prepared with insulated bakeware will cook more slowly than food cooked in dark metal bakeware. Dark, nonstick pans will cause food to brown more than light, nonstick pans.
The temperature probe monitors doneness by measuring the internal temperature of food without the need of opening the oven door. It’s a convenient and accurate way to achieve perfect results regardless of the type, cut or weight of the food.
(Applicable to griddle models only) Once the surface has cooled, wipe it with a paper towel to remove excess grease or oil. Scrape the griddle clean with a straight razor blade or metal spatula. Add just enough water in a cup or other small container to make a paste from 3 tablespoons of baking soda. Pour the paste onto the griddle and scour the surface with a scotch-brite pad. Scrape any remaining grease into the grease collection tray. Empty the grease collection tray. Rinse the griddle with 1/2 cup (.1 L) warm water and dry with paper towels. Reapply a small amount of peanut or vegetable oil to the griddle with a clean cloth after each cleaning. A griddle cleaning kit is also available as an accessory from your dealer. To find an authorized dealer in your area, visit the Find A Showroom section of our website. Simply enter your zip code and desired mile radius and click "Search" to get a list of local dealers in your area.
(Applicable to charbroiler models only) Once the surface has cooled remove the charbroiler grate and place in the sink. Use a soft bristle brush to remove food particles from the grate. Pour very hot water over the cooked-on residue. Cover with wet dish towels and pour more hot water over the grate. Allow the hot, moist conditions to help loosen the residue. Remove remaining soil with a soap-filled scouring pad. Rinse and dry. To clean the charbroiler frame (stainless steel): Remove from the range. Soak in hot water and dish detergent. Wash thoroughly, scrubbing with a scouring pad, if needed. It is important to note, do not try and clean the infrared burner. Crumbs, if present can be gently wiped up with a rag. Neither water nor a soap solution of any kind should ever be used on the infrared burner.
(Applicable to French Top models only) It is best to maintain a seasoned surface to protect the cast iron French Top from moisture. Like a cast iron skillet; keep it free from moisture. Clean the entire surface after each use while slightly warm. Wipe the surface with a mild detergent (e.g. Dawn dish soap) and water. Rinse and dry. Apply a light coating of peanut or vegetable oil to the French Top after each cleaning until a sheen develops. Periodically, it may be necessary to strip the oil and stains from the French Top. To do so, apply a small amount of white vinegar and water to the surface while it is slightly warm. Repeat until excess oil has been removed.
This is typically caused by the cookware being used and can usually be removed with a scrubbing pad or a brass bristle brush. This metal transfer will not affect performance.
Don’t worry, nothing is missing. Wolf electric ovens have a hidden bake element under the bottom of the oven. This allows for more even heat in the oven cavity as well as making the oven easier to clean.
To ensure all residual oil from the manufacturing process
has been removed, each oven must go through the following
procedure.
- Clean oven thoroughly with hot water and a mild detergent.
Rinse and dry with a soft cloth.
- Turn on ventilation. Some smoke and odor is normal.
- Rotate selector bezel to ROAST (on black side of the bezel) and adjust temperature to 550°F (290°C) for one hour.
- Rotate bezel to OFF and allow oven to cool with the door
closed.