Escalate a Case in D365
Topics:
- How to escalate a live caller to Product Support or Technical Service Advisor
- Escalate a case to Advocate, Product Specialist, or Connected Team
- Escalate a case with no caller to Product Support Email Queue, Technical Support Email Queue, or Technical Review Email Queue
- Does a Case Escalation in D365 send an email to Product Support or Technical Service Advisor in TouchPoint?
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