Return a Product Replacement to the Factory

Topics:

• When to return a replacement product (RMT) to the factory
• How a replacement product (RMT) is returned to the factory
• What must a distributor do to return a product to the factory?

Answer:

Engineering or Employee Sales alerts the Service Administrative email group when they want a product back for review or employee sales. Service Administrative, Engineering or the case manager updates the Product Replacement Tool.

If one of these departments has been involved in the product replacement prior to the RMT, and request the product be returned, note this on the Ticket Attachment, along with the correct Return to Factory label color to be used as noted below:

RED: Wolf / Cove
2866 Bud's Drive
Fitchburg, WI 53719

BLUE: Sub-Zero
6061 Basswood Drive
Fitchburg, WI 53719

PINK: Sub-Zero
4198 N 169th Drive
Goodyear, AZ 85395

ORANGE: Sub-Zero
2900 Sub-Zero Parkway
Fitchburg, WI 53719

• Department
  • Quality Attn:
  • Liability Attn:
  • Reliability Attn:
• Serial Number
• RMT Number

• Hawaii - Return to Factory Would Require Additional Cost
• Be sure the return to factory is necessary before selecting a Hawaii product for return.

• International - Return to Factory Would Require Additional Cost for Going Through Customs
• Be sure the return to factory is necessary before selecting a Canadian product for return.