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Product Replacement Exception - Upgrade, Product Under Full Warranty

Topics:

  • Process product replacement (exchange), negotiation includes additional charges
  • Product replacement tool calculates no charge due to age, override to include charges
  • No charge RMT - upgrade to different model
  • Is the charge for replacement product upgrade, the MSRP difference?
  • Product under full warranty - upgrade to more expensive product
  • Upgrade charge, product under full warranty

Answer:

The product replacement tool calculates no charge for products under full warranty. If upgrading to a different (more expensive) model, offer to replace the product for the difference in MSRP; include an additional 10% of difference to the charges if Sub-Zero Group has no responsibility in the circumstances. Consider taxes, delivery and installation charges when upgrade is due to buyer's remorse.
To calculate, refer to:
To process additional charges, refer to No Charge Product Replacement Exception

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