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Product Replacement - Non-Affiliated Product Distributor Communication, Payment Due

Topics:

  • Product replacement through Non-Affiliated Product Distributor (PD) with payment due
  • Communication between the Case Manager and Non-Affiliated PD regarding an RMT with a payment due
  • Change in verbiage for communication with the Non-Affiliated PD

Answer:

Non-affiliated email verbiage to the customer has changed for product replacements to be consistent with our affiliated communication when payment is needed.

Affiliated:

Payment Processed by Field Partner Support:

Please contact our Service Administrative Team to make payment for your product replacement:

  • Phone: 800-404-7820 to make payment via credit card.
  • Mail check: Make your check out to Sub-Zero Group and mail it to Sub-Zero Group, Service Administration, P.O. Box 44848, Madison, WI 53744-4848

Once your payment is processed, arrangements will be made with a local Installer to have your new unit installed, and remove the old unit from your home.

Payment Processed by Non-Affiliated Regional Distributor:

Was:

We will contact our Regional Product Distributor on your behalf:

  • Regional Product Distributor: Clarke
  • Contact Number: 123-123-1234
  • Contact Name: John Carver

Clarke will be in touch regarding the details of the product replacement and how payment through them will be handled. They are also available to answer any questions you may have about any tax, delivery, and installation fees associated with the exchange.

Updated to:

Please contact your Regional Product Distributor to make payment for your product replacement:

  • Regional Product Distributor: Clarke
  • Contact Number: 123-123-1234
  • Contact Name: John Carver

Once your payment is processed, arrangements will be made with a local Installer to have your new unit installed, and remove the old unit from your home.

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