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Product Replacement Payment Communication - U.S., Canada, International

Topics:

  • Product replacement U.S., Canada, or International with payment due
  • Product replacement pro-rate payment instructions
  • Payment email communication to customer
  • How to make payment for a product replacement

Answer:

U.S. product replacement payment instructions are different than Canada. There are no email communications for international product replacements. The customer works directly with the assigned Product Distributor for International product replacements.

U.S. - Payment is Processed by Field Partner Support:

Please contact our Service Administrative Team to make payment for your product replacement:

  • Phone: 800-404-7820 to make payment via credit card.
  • Mail check payable to Sub-Zero Group, Inc.: 

Sub-Zero Group, Inc. 

Field Partner Support

P.O. Box 44848

Madison, WI 53744-4848

Once your payment is processed, arrangements will be made with a local Installer to have your new unit installed and remove the old unit from your home.

Canada - Payment is Processed by Canadian Distributors:

Please contact your Regional Product Distributor to make payment for your product replacement:

  • Regional Product Distributor: Maroline
  • Contact Number: (123) 123-1234
  • Contact Name: Ron Smith

Once your payment is processed, arrangements will be made with a local Installer to have your new unit installed and remove the old unit from your home.

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