Product Replacement Payment Methods - U.S., Canada, International

Topics:

• Accepted payment methods for product replacements
• Customer wants to use a payment method not accepted by the Product Distributor
• Product replacement payment options
• How to pay for a product replacement
• Replacement unit payment

Answer:

Payment requirements and accepted payment methods vary depending on whether the transaction is handled through a U.S., Canadian, or International Product Distributor.

U.S. Product Distributor

For product replacements with an amount due, payment is handled directly by Sub-Zero Group, Inc. When instructed by email, customers may submit payment using one of the following methods:

• Credit Card
  • Call (800) 404-7820 to make a payment by credit card.
• Check
  • Make checks payable to Sub-Zero Group, Inc. 
  • Mail payments to:

Sub-Zero Group, Inc.

Service Administration

P.O. Box 44848

Madison, WI 53744-4848

Canadian and International Product Distributors 

Canadian and International Product Distributors establish their own payment policies, including accepted payment methods and payment due dates.

Important Information

• Payment policies are established by the individual Product Distributor.
• Accepted payment methods may vary by distributor.
• Some distributors do not accept credit card payments and may require payment by certified check or other approved methods.
• Customers must arrange payment using one of the payment methods accepted by their Product Distributor to complete the transaction.

Sub-Zero Group, Inc. is unable to:

• Change a Product Distributor's payment policy.
• Require a Product Distributor to accept specific payment methods.
• Accept payment on behalf of a Product Distributor.
• Collect payment for Canadian or International Product Distributors.

Customer Guidance

Any questions or concerns regarding payment terms, accepted payment methods, or payment due dates must be directed to the Product Distributor managing the transaction.