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Sub-Zero Group Owner's App Bluetooth Connection Failed

Topics:

  • Bluetooth connection could not be established between appliance and mobile device

Troubleshooting

If the appliance is already added to your account and you are being prompted to connect to Bluetooth:

  1. Check that your mobile device has a Wi-Fi or cellular internet connection.

If you are attempting to add the appliance to your account, and it repeatedly fails to connect: 

For iOS:

  1. The appliance should first be removed from the device's Bluetooth settings. 
    1. In the settings menu, go to Bluetooth settings.
    2. Find the appliance in the known Bluetooth device list.
    3. Remove or “forget” the appliance.
  2. Turn the home circuit breaker to the unit off for 30 seconds then back on again.
  3. About 3 minutes after the power cycle, retry adding appliance to account.

For Android:

Verify that the pairing steps are completed in this order:

  1. Select Add New Appliance
  2. Select your appliance
  3. Accept the Bluetooth pairing request from your Android device BEFORE selecting Continue.
    • Each Android device displays this request differently. Make sure the request is not already pending in the background.
  4. Select Continue.

If the pairing request was previously accepted:

  1. Remove the appliance from the mobile device's Bluetooth settings. 
    1. In the settings menu, go to Bluetooth settings.
    2. Find the appliance in the known Bluetooth device list.
    3. Remove or “forget” the appliance.
  2. Turn the home circuit breaker to the unit off for 30 seconds then back on again.
  3. About 3 minutes after the power cycle, retry pairing the appliance using steps above.

Contact the Sub-Zero, Wolf, and Cove Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 

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