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Sub-Zero Group Owner's App Bluetooth Connection Lost

Topics:

  • Appliance lost Bluetooth connection to device

Troubleshooting:

If the appliance is already added to your account and you are being prompted to connect to Bluetooth:

  1. Check that your mobile device has a Wi-Fi or cellular internet connection.

If you are attempting to add the appliance to your account, and it repeatedly fails to connect: 

  1. In your mobile device's settings menu, go to Bluetooth settings.
  2. Find the appliance in the known Bluetooth device list.
  3. Remove or “forget” the appliance.
  4. Turn the home circuit breaker to the unit off for 30 seconds then back on again.
  5. Retry adding appliance to account.

Contact the Sub-Zero, Wolf, and Cove Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 

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