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Sub-Zero Group Owner's App Unable to Communicate Over Bluetooth

Topics:

  • Appliance unable to establish Bluetooth connection to mobile device
  • Appliance or mobile device not able to connect to Bluetooth

Troubleshooting:

 
  1. If the appliance is already added to your account and you are being prompted to connect to Bluetooth, check that your mobile device has a Wi-Fi or cellular internet connection.
  2. Reboot your Wi-Fi router by turning it off and back on again or unplugging it and plugging it back in
  3. If the appliance continues to fail to connect, the appliance should be removed from the device's Bluetooth settings. In your mobile device's settings menu:
    1. Go to Bluetooth settings.
    2. Find the appliance in the known Bluetooth device list.
    3. Remove or “forget” the appliance.
  4. Turn the home circuit breaker to the unit off for 30 seconds then back on again.
  5. Retry pairing the appliance.

Contact the Sub-Zero, Wolf, and Cove Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 

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