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Sub-Zero Group Owner's App Unable to Send Wi-Fi Credentials

Topics:

  • Sub-Zero Group Owner's App will not send Wi-Fi credentials
  • App failed to send the Wi-Fi credentials
  • Wi-Fi credentials failed to send in the Sub-Zero Group Owner's App
  • Wi-Fi name and password failed to send to the appliance

Troubleshooting:

If the Sub-Zero Group Owner's App was unable to send your Wi-Fi name and password to the appliance:

  1. Forget the appliance from the mobile device's Bluetooth settings:
    • Open the mobile device's Settings and select Bluetooth.
    • Locate the appliance and select the Information Button.
    • Select Forget this Device. 
  2. Turn the home circuit breaker to the unit off for 30 seconds and back on again. 

Note: Appliances cannot connect to a Wi-Fi network that contains a straight quotation mark in the name or password. This should be uncommon.

  • If quotation marks are used in the network name or password, remove the quotation marks from the name or password before connecting. 

Contact the Sub-Zero, Wolf, and Cove Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 

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Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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