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Incorrect Water Filter Ordered or Received


  • Place, track, stop, change, or cancel e-commerce order
  • Return order placed through sales accessory store
  • Incorrect or wrong replacement water filter ordered online
  • What to do with unused filters after water manifold has been replaced, old incompatible filters


All order changes or returns must be done within 45 days of the original order.

To cancel or return incorrect water filter orders, contact the Sub-Zero Wolf Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.


Call us at (800) 222-7820