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Wine Storage Racks Are Not Sliding Properly


  • The Wine Storage racks are not moving in or out properly 
  • Is there a part available to correct the rack slides?
  • Wine shelves will not pull out of unit or do not slide out easily
  • Wine racks are falling out of the side rails or coming off the tracks
  • Wine racks are stuck


If Wine Storage racks will not pull out: 

  1. Verify nothing is blocking the rack slides.
  2. Make sure the wine rack is installed correctly and is level on the slides.
  3. Verify the door is open to a full 90° opening or greater.
  4. Lift up on the front of the shelf then wiggle if needed and pull. Remove the shelf above for more room to do this if needed.
  5. If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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