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Gas Odor When Unit Is Off


  • What to do when a gas odor is present and the unit is not in use?
  • How do you turn the gas supply off?
  • Where is the gas shut-off valve?
  • Should the gas company or a service technician be contacted if there is a gas odor?
  • What to do when carbon monoxide detector is going off due to unit gas leak


Do not use a unit if there is a gas odor present when the unit is not in use.

  1. Turn the gas supply source off.
    • The gas shut-off valve can be almost anywhere within the home.
    • The valve should be within easy access and is usually found directly behind the unit, in an adjoining cabinet, or beneath the unit in the basement or crawl space.
  2. If the gas odor is still present even after turning the gas supply source off, contact the local gas supply or utility company.
  3. If a gas leak is confirmed, even without the presence of gas odor, discontinue use and contact Factory Certified Service.
    • Wolf cannot provide normal carbon monoxide levels as they vary based on where the reading is taken and the conditions in each home.

No troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

If a gas odor is present with unit in use, refer to Gas Odor When Unit Is in Use.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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