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Microwave Drawer Oven Begins Defrost but Food Is Not Defrosted Well


  • Defrost mode malfuction
  • Microwave Drawer Oven defrost does not work


  • Metal key/power supply unit
  • Defrost
  • Wrong operation


If the Microwave Oven begins defrost but produces uneven heating:

  1. Ensure the Defrost mode is set correctly. Refer to the product use and care guide for further information.
  2. Try a second outlet if possible.
  3. Turn the home circuit breaker to the unit off for 30 seconds then back on again.
  4. Retest the unit operation.


If these steps do not resolve the issue, no further customer troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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