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Vacuum Seal Drawer Does Not Operate Properly


  • Vacuum Seal Drawer does not operate properly
  • VS24 Vacuum Seal Drawer does not open after installation
  • VS24 does not work after installation
  • Vacuum seal drawer does not slide out


  1. Verify electrical power to the unit is on.
  2. Verify proper electrical connections.
  3. If the drawer does not open, make sure the shipping screws were removed.
  4. If the drawer does not close, make sure to follow the best practices detailed below:
    • The hinge is on the right side so pushing down on the lid in the middle or left is not advised.
    • Close it slowly pushing the right side of the drawer.
    • Or close it slowly with both hands on the left and right side at the same time.
  5. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.


Refer to the product Installation Guide for further installation information.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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