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Restart Wi-Fi and Router


  • Sub-Zero Group Owner's App Troubleshooting restart Wi-Fi access point and router
  • How to reset wireless connectivity for the connected appliance app
  • Connected appliance home wireless connectivity troubleshooting


To restart router or wireless access point:

  1. Power off the device by pressing the power switch (if available) or unplugging the power cord.
  2. Wait for 30 seconds, and then power on the device.
  3. The device may take a few minutes to complete the reboot process and return to normal operational status.
    • Most devices have power and connection indicator lights. On most devices, a solid light indicates the reboot has been completed.
  4. If these steps do not resolve the issue, see Connected Appliance Connectivity Troubleshooting.

For further assistance, contact the Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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